Privacy Policy
CONSTRUCTION SPECIALTIES, INC.
Construction Specialties Australia Pty Ltd (ABN 97 094 710 693) ("we", "us" or the "Company") is committed to privacy protection. At https://www.c-sgroup.com.au/ ("this site"), we understand the importance of keeping personal information private and secure. This privacy policy ("Privacy Policy") describes generally how we manage personal information and safeguard privacy. If you would like more information, please don't hesitate to contact us.
This Privacy Policy should be read together with our Website Terms of Use.
The Australian Privacy Principles
We will treat all personal information in accordance with any and all obligations that are binding upon us under the Privacy Act 1988 (Cth) (“Privacy Act”). The Privacy Act lays down 13 key principles in relation to the collection and treatment of personal information, which are called the “Australian Privacy Principles”
What is "personal information"?
For the purposes of this Privacy Policy, personal information has the meaning given to that term in the Privacy Act 1988 (Cth) and generally means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
The types of personal information we may collect and hold include:
- your name and contact details, including your address, telephone number and email address;
- your employment or business details, including your employer, position or occupation;
- information you provide when making an enquiry, requesting a quotation, placing an order or otherwise dealing with us;
- details of your communications and interactions with us;
- website usage information, including your IP address and information about your device and browser; and
- any other personal information that you provide to us or that we are otherwise permitted to collect.
The types of personal information we collect will depend on the nature of your dealings with us.
How we collect your personal information
We collect personal information where it is reasonably necessary for one or more of our functions or activities.
We generally collect personal information directly from you, including when you:
- use this site or complete an online enquiry or contact form;
- request information about our products or services;
- request a quotation or place an order;
- communicate with us by telephone, email, post or through social media;
- subscribe to marketing or other communications;
- attend an event, presentation or other activity conducted by us; or
- otherwise interact or do business with us.
We may also collect personal information from third parties where permitted by law, including from:
- our related bodies corporate;
- customers, suppliers, contractors and business partners;
- your employer or organisation;
- publicly available sources; and
- service providers who assist us in conducting our business.
If we receive personal information about you from a third party, we will handle that information in accordance with this Privacy Policy and our obligations under the Privacy Act.
IP addresses
When you use this site, we may automatically collect technical information including your Internet Protocol (IP) address, browser type, device information, pages visited and other website usage information.
We may use this information to operate, maintain and secure this site, analyse website usage, improve our products and services and prevent or detect misuse, fraud or security incidents.
Some of this information may constitute personal information depending on the circumstances.
Cookies
This site may use cookies and similar technologies to enable the site to operate, remember user preferences, understand how visitors use the site, improve its functionality and support analytics and marketing activities.
Cookies are small data files stored on your device when you visit a website. Some cookies operate only for the duration of your browser session, while others may remain on your device for a longer period.
We may also use third-party analytics, advertising or social media services that use cookies or similar technologies. Information collected through these services may be handled by the relevant third party in accordance with its own privacy policy.
You can generally configure your browser to reject or delete cookies or to notify you when cookies are being used. If you disable cookies, some features of this site may not function as intended.
How we may use your personal information
We may collect, hold, use and disclose personal information for purposes including:
- responding to enquiries, requests and feedback;
- providing information about our products and services;
- preparing quotations and processing orders;
- supplying products and services to customers;
- managing our relationships with customers, suppliers, contractors and other business contacts;
- verifying identity where reasonably required;
- conducting credit, fraud and other business checks where appropriate;
- administering and securing this site and our information technology systems;
- conducting research, analysis and product development;
- improving our products, services, systems and customer experience;
- conducting marketing and promotional activities where permitted by law;
- managing our legal, regulatory, insurance and risk obligations; and
- any other purpose permitted by law or to which you have consented.
Where permitted by law, we may use your personal information to communicate with you about our products, services, events, developments or other information that we reasonably believe may be relevant to you.
You may opt out of receiving direct marketing communications from us at any time by using the unsubscribe facility contained in the relevant communication or by contacting us using the details set out below.
We will not use or disclose your personal information for direct marketing where doing so would be contrary to applicable law.
When we may disclose your personal information
We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy, including to:
- our related bodies corporate;
- service providers who assist us with information technology, website hosting, data storage, communications, mailing, marketing, analytics, payment processing, debt recovery or other business functions;
- customers, suppliers, contractors and business partners where necessary in connection with our business;
- professional advisers, including lawyers, accountants, auditors, insurers and consultants;
- credit reporting, fraud prevention or credit checking organisations where applicable;
- government departments, regulatory authorities, courts, tribunals, law enforcement agencies or other persons where required or authorised by law;
- prospective purchasers, advisers or other parties in connection with an actual or proposed sale, merger, restructuring or transfer of all or part of our business or assets; and
- any other person with your consent or as otherwise permitted by law.
We do not disclose personal information to third parties except where reasonably necessary for our business, permitted by law or with your consent.
Contacting us about privacy
If you have any questions about this Privacy Policy, would like to request access to or correction of personal information that we hold about you, or would like to make a privacy complaint, please contact us using the following details:
Email: sales@c-sgroup.com.au
Telephone: 1300 272 602
Access to your personal information
You may request access to personal information that we hold about you by contacting us using the details above.
We will respond to requests for access within a reasonable period and will provide access in the manner requested where it is reasonable and practicable to do so.
We may refuse access in circumstances permitted by the Privacy Act. If we refuse a request for access, we will provide written reasons for the refusal where required by law and information about how you may complain about our decision.
We will not charge you for making a request for access. We may, however, charge a reasonable amount for costs incurred in providing access where permitted by law.
Correcting your personal information
We take reasonable steps to ensure that personal information we hold is accurate, up-to-date, complete, relevant and not misleading.
If you believe that personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading, you may request that we correct it by contacting us using the details above.
We will respond to correction requests within a reasonable period. If we refuse to make a requested correction, we will provide written reasons where required by law and information about how you may complain about our decision.
Where required by the Privacy Act, you may also request that we associate a statement with the relevant information recording that you believe the information is inaccurate, out-of-date, incomplete, irrelevant or misleading.
Storage and security of your personal information
We may hold personal information electronically or in hard-copy form, including through third-party service providers.
We take reasonable steps to protect personal information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure.
The measures we use will depend on the nature of the information and the circumstances in which it is held and may include physical, technical and organisational security measures
Third party websites
This site may contain links to third-party websites. Those websites are governed by their own privacy policies and practices.
We are not responsible for the privacy practices or content of third-party websites and recommend that you review the privacy policy of any third-party website that you visit.
Re-marketing
We may use the Google AdWords and/or Facebook re-marketing services to advertise on third party websites to previous visitors to this site based upon their activity on this site. This allows us to tailor our marketing to better suit your needs and to only display advertisements that are relevant to you. Such advertising may be displayed on a Google search results page or a website in the Google Display Network or inside Facebook. Google and Facebook may use cookies and/or pixel tags to achieve this. Any data so collected by Google and/or Facebook will be used in accordance with their own respective privacy policies. None of your personal Google and/or Facebook information is reported to us.
You can set preferences for how Google advertises to you using the Google Ads Settings page (https://www.google.com/settings/ads). Facebook has enabled an AdChoices link that enables you to opt out of targeted advertising.
Privacy Complaints
If you have any concerns or complaints about how we have handled your personal information or believe that we may have breached the Privacy Act or the Australian Privacy Principles, please contact us using the details above.
We will investigate your complaint and respond within a reasonable period.
If you are not satisfied with our response, or we do not respond within a reasonable period, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Further information about privacy complaints is available from the OAIC at www.oaic.gov.au.
Data Breaches
We have procedures in place to respond to suspected or actual data breaches involving personal information.
If a data breach constitutes an eligible data breach under the Notifiable Data Breaches scheme in the Privacy Act, we will notify the Office of the Australian Information Commissioner and affected individuals as required by law.
Changes to this Privacy Policy
We may amend this Privacy Policy from time to time to reflect changes to our practices, systems or legal obligations.
Any updated Privacy Policy will be published on this site and will take effect from the date specified in the updated policy.
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Further information about the Privacy Act 1988 (Cth), the Australian Privacy Principles and Australian privacy law is available from the Office of the Australian Information Commissioner at www.oaic.gov.au.